FAQ

 

                                                     SHIPPING & PRODUCTION

 

• All orders will have a production fulfillment time of 3-8 days. This means we wil process and fulfill your order within this timeframe before shipping out. Depending on your location, additional transit time may be required. On average, most customers receive their orders within 1,5 weeks

 

• If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

                                                       REFUNDS/EXCHANGES

 

• Do you accept returns or exchanges?
  At this time, all sales are final. Since we are an upcoming brand, we are unable to accept returns or exchanges. Please double-check your order before completing your purchase.
• What if I received the wrong item or a damaged product?
  If you received a damaged or incorrect item, please contact us within 48 hours of delivery at [your customer service email]. Include your order number and photos of the issue, and we will work with you to find a solution.
• Can I cancel or modify my order after placing it?
  Once an order is placed, it cannot be canceled or modified. Please review your order carefully before checkout.
• What if my package is lost or delayed?
  Once your order has been shipped, we are not responsible for any lost or delayed packages. Please contact the shipping carrier for assistance. If you have concerns, reach out to us, and we’ll do our best to help.

        For any further questions, feel free to contact us at mokillmocontact@gmail.com